Right of withdrawal

Consumers generally have a right of withdrawal, whereby consumers are every natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity: You have the right to this contract within fourteen days without stating reasons withdraw. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us (Geotechtronics GmbH, Pollinger Str. 3, D-82362 Weilheim i.OB, Tel .: 49 881 92701950, email: info @ geott.de) by means of a clear statement (letter, phone or email) about your decision to cancel this contract. You can use the cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation: If you cancel this contract, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have to be repaid immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal: The right of withdrawal does not apply to consumers who were not members of a member state of the European Union at the time the contract was concluded and whose sole domicile and delivery address were outside the European Union at the time the contract was concluded.

General information:

Please avoid damage and contamination of the product. Send the goods back to us if possible in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging (plastic bag). If you no longer have the original packaging, use suitable packaging to provide adequate protection against transport damage.

Do not send the goods back to us freight collect, as we will invoice you for the additional costs.

Please note that the aforementioned paragraphs 1 and 2 are not a prerequisite for the effective exercise of the right of withdrawal.

You can find information on complaints and returns here.