Right of withdrawal

Consumers are generally entitled to a right of withdrawal, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods. To exercise your right of withdrawal, you must notify us (Geotechtronics GmbH, Pollinger Straße 3, D-82362 Weilheim i.OB, Tel.: 49 881 92701950, E-Mail: info @ geott.de) by means of a clear statement (letter, telephone, or email) of your decision to withdraw from this contract. You may use the cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of your exercise of the right of cancellation before the expiry of the cancellation period.

You can find the cancellation form here.

Consequences of revocationIf you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have canceled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Exclusion or premature expiry of the right of withdrawal: The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Please avoid damaging or contaminating the goods. If possible, return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging (e.g., a plastic bag). If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods from transport damage.

Please do not return the goods to us freight collect, as we will charge you for the additional costs.

Please note that the above-mentioned points 1 and 2 are not a prerequisite for the effective exercise of the right of withdrawal.

Information on complaints and returns can be found here.